The John Rutledge House Inn in Charleston, South Carolina
Let me begin by stating that I received one complimentary night at the John Rutledge House Inn. However, let me remind readers that these views are solely my own. The owners, unless they were told by the concierge, were probably not even aware of the events of my stay. You can view more about my editorial policy here. Now that I’ve gotten that out of the way, I want to predominantly talk about the hospitality I received at the John Rutledge House Inn in Charleston, South Carolina. To read a full review of the Charleston bed and breakfast, you can view it at Uptake.
First of all, hospitality in my book is probably the most important aspect of a trip. Good hospitality often makes a trip, while bad hospitality will break it every time. I can be at the most upscale hotel with everything I could ever dream of at my finger tips, but bad hospitality makes that experience null. Having gained quite the taste for bed and breakfasts, I was initially a little surprised at the setup of the John Rutledge House Inn. As I walked through the grand front entrance, ahead of me was the concierge desk, where the young concierge had me sit down and we chatted for a few minutes while she got me checked in. Without asking for it, she was quick to highlight some of the things within walking distance that I could enjoy during my stay. She was very lively and rather than having to ask questions or figure out the inn’s service and amenities on my own, she ran down everything from breakfast the next morning to afternoon tea to specific features of my room.
Though the concierge went beyond what many inns have done in the past, check-in wasn’t what stuck out in my mind from my visit at the Charleston inn. Later in the day I had a bizarre happening where the lock on my room door jammed and I couldn’t get back in. After many failed attempts, I went to the concierge desk, where the same young woman sat. I told her the problem and she didn’t forward the request to the other staff who I thought would typically take care of this, but she immediately stopped what she was doing and walked with me to my room. After more failed attempts, she apologized several times and quickly called the locksmith; which wasn’t a problem, as I was going out for the evening. When I returned later in the evening, she was still there and was quick again to apologize, told me the problem was resolved and was quick to inquire if there was anything the inn could do to make it up. Again, things like this happen, and the situation really wasn’t a problem for me.
For many people, the above occurrence may not be the extraordinary hospitality that I’ve touted it as. What I saw was a young college student at one of the most prestigious inns in Charleston (The John Rutledge House Inn is one of only a handful of inns in the Carolinas on the Select Registry, Distinguished Inns of North America), who quickly sprung to action and never showed a moment of being flustered. This is southern hospitality at its finest. I had an excellent stay at the John Rutledge House Inn, with a large delicious breakfast and huge, comfortable carriage house room; yet why I would return is not for these things, but the hospitality I received at the bed and breakfast in Charleston. Next time you’re in Charleston, stop in for the weekend. You don’t want to miss the large breakfast, which they can bring to your room and afternoon tea, which includes wine and homemade delicacies.
Photos courtesy of the John Rutledge House Inn.